PROMISE 01
We’ll turn up when we say we will.
If we are delayed, we will let you know. Your time matters as much as ours.
Our promise on every job
The Tynevolt
Promise.
Five straightforward commitments about time, respect, communication, responsibility and doing what is right—clear enough for every customer to judge us against.
Five promisesEvery customerEvery job
What you can expect
Five promises that define our service
These are practical behaviours customers can recognise throughout a job—not vague claims about being “premium.”
PROMISE 02
We’ll respect your property.
We protect the area, work cleanly and leave your space as we found it.
PROMISE 03
We’ll explain everything clearly.
No jargon, hidden surprises or extra work without your agreement.
PROMISE 04
We’ll stand behind our workmanship.
If an issue arises as a direct result of our work, we’ll return promptly and put it right at no additional cost.
PROMISE 05
We’ll always do what’s right.
We recommend what you need—not what makes us the most money.
Our motto, explained
Done right first time.
Electrical work can contain genuine unknowns, especially in existing properties. Our motto does not pretend those unknowns never exist. It means we prepare carefully, investigate properly, avoid shortcuts and take responsibility for delivering the agreed result correctly.
Quality is not just a neat finish. It is what is connected, protected and tested behind it.
The customer journey
No uncertainty about what happens next
We have made the process as straightforward as the finished installation should be.
Tell us about it
Call, message or use our guided photo assessment to explain the work.
We assess it
We review the information and explain whether a visit is required.
Agree the work
The intended scope, price basis and timing are made clear before starting.
Complete & test
We carry out the work, test appropriately and provide the relevant paperwork.
If something is not right
Tell us. We will listen.
A serious standard must include what happens when a customer has a concern. Contact Andrew or Glenn directly, explain the issue and give us a reasonable opportunity to assess it.
If the matter relates to our workmanship, we will explain what we found and the appropriate resolution. If it is unrelated or outside the agreed scope, we will still make that distinction clear rather than leaving you without an answer.
Contact the directorsReady for work held to a clear standard?
Show us the job and we will explain the sensible next step.